Digital Research Analysts are an agile equivalent to a traditional Programme Support Officer, working across multiple delivery teams to research, analyse and understand user needs.

• Conduct thorough research into user needs, through data and person-centred analysis
• Support multiple projects at a time, across different councils and public sector organisations

• Support design and development by conducting thorough research into user needs – including customer workshops, shadowing, diary studies, prototype testing, and getting deep into qualitative and quantitive data.
• Execute and analyse data in a traceable, presentable and understandable manner
• Proactively identify and recruit suitable members of the public to take part in research activities, interviews and testing
• Support and organise the usability and accessibility testing process
• Present your user research findings to the team and the wider organisation, communicating a strong and empathetic understanding of our users through presentations, discussions and reports.
• Work closely with digital business analysts, designers and developers to turn user research findings into stories and actions.
• Support developers to clarify user requirements by referring back to research findings and liaising with the customer and service specialists.
• Carry out ad hoc administration when required, such as arranging meetings, creating and managing process maps, Trello boards, Huddle sites, Slack channels and communications and gathering and collating data and information.

Essential:

• Level 3 NVQ or equivalent in user research, psychology, sociology, anthropology, agile or software development

Desirable:

• Formal agile training (or proven experience)

Experience and Knowledge

Demonstrable knowledge, experience and passion for user-centred design practices for web, service or software development

Experience of collating, analysing and intelligently interpreting a wide range of qualitative and quantitative research

Proven experience communicating to a range of different audiences and stakeholders

Knowledge of agile methodologies and digital metrics are a bonus!

Ability and skills 

Superb communication, presentation, facilitation and listening skills which enthuse, motivate and inform people of all levels, including the ability to explain complex subject matter in a simple and clear way

Ability to engage, listen to and interpret needs from all sorts of different people (including managers!)

Experience of gathering data from primary and secondary sources, analysing and presenting information in an engaging way

Ability to deliver high quality work and results at pace

Excellent skills in using varying ICT systems including, MS Office, process mapping and prototyping software

Ability to enthusiastically learn and adopt new ways of working

Excellent organisational skills. 

Attitudes and behaviours

Natural openness, curiosity and optimism.

Empathetic, selfless and supportive, with a team driven approach to delivery

Responsive, adaptable and flexible attitude

Relentless focus on user need

Passionate about making a positive impact and making a difference

An interest in technology and how this can help the public sector improve people’s lives

Accountable for understanding user needs and being the person everyone comes to, to know the answers!