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Team roles

 Find out what the delivery team does, by reading the roles below.

The Digital Services Architect has a dotted line to the delivery team and can often stand in for different roles or provide additional support if needed.

Product Owner

Product Owner

Makes decisions on behalf of the customer and helps steer the project to completion.

Responsible for recruiting a user group for testing, issuing comms to their service, and providing continual feedback.

Scrum Master

Scrum Master

Motivates, supports and challenges the developers.

Leads the daily stand up, organises the developer workload and resolves any problems as they arise. 

Stays calm under pressure.

 

Business Analyst

Business Analyst

The bridge between design and delivery, the BA is on the project from conception to delivery.

Speaks to real users, analyses business data and finds out all the things you would have never thought to ask. Knows how to add value.

User Researcher

User Researcher

Supports the Business Analyst on complex projects.

Finds out where the pain is and tells us how to destroy it.

Service Designer

Service Designer

Creates wireframes, mocks-ups and blueprints to show how a service looks and feels.

Helps the product owner and developers know what to aim for.

Developers

Developers

Makes the thing!

Builds applications, processes and systems. Can do all the techy stuff no one else understands.

Digital Service Architects

Engages and supports our customers to establish the ultimate goal and scope for each project. Sets expectations about how we work, and what we need to move forwards… is on hand throughout each project if needed.

Leads the design phase with support from the business analyst, designer and user researcher.

Kat Sexton

Kat Sexton

Cambridgeshire and Norwich

 

Ratesh Sharma

Ratesh Sharma

Milton Keynes Council

 

Kiri Crequer

Kiri Crequer

Northamptonshire County Council