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Service Designer / Digital Services Architect

This position is now closed.
Based: Milton Keynes
Hours: Full-time
Salary: £44,632 – £49,298 /year
Closing date: 10am, Monday 12th August 2019
Phone interviews (stage 1): Tuesday 12th and Wednesday 13th August 2019
Formal interviews (stage 2): Tuesday 27th August 2019

Use your powers for good and raise the bar for local government digital services. 


To act as a digital transformation lead/consultant/delivery manager for Milton Keynes Council and other LGSS partners to enable the delivery of the next generation of digital public services.

Be an expert in user centric digital service design and drive cultural change initiatives within our partner organisations.

    Main responsibilities
    • Provide digital consultancy and support to senior managers, boards and service areas, to guide and direct Digital First strategies both in the design and delivery phases
    • Engage with service areas to identify opportunities and understand priorities for development under Digital First initiatives
    • Lead the adoption of user centred service design techniques and provide resources and processes to guide multi-disciplinary teams engaged in digital delivery
    • Promote positive team working, collaboration and customer-focussed outcomes within LGSS and with our partners and customers
    • To support the Head of LGSS Digital in growing the LGSS Digital service, engaging with new and potential customers
    • Preparation of options analysis and business cases to support digital programmes and/or new customers onboarding
    • Preparation of cost appraisals from programme to product level, depending on customer requirements
    • To work with LGSS colleagues and partner organisations to ensure that appropriate organisational governance is applied to projects and developments
    • To have a flexible approach to work, acting within the broad nature and scope of the job description
    Education and qualifications


    • Degree in computing, design, project or people management, or qualified by experience with a demonstrable working knowledge in a similar environment


    • Formal agile training (or proven experience)
    • User centred design
    Skills and experience

    Experience and knowledge

    • Demonstrable knowledge, experience and passion for user-centred design practices for web, service or software development
    • An understanding of effective IT service management processes, e.g. ITIL, agile methodologies or other forms of relevant project management for the IT industry
    • Proven experience communicating to a range of different audiences and stakeholders
    • Good understanding of digital service design, with the ability to see the bigger picture in terms of overall customer strategy
    • An understanding of service areas, their challenges and we might support people to meet those challenges
    • An understanding of current technologies, including server (hardware) platforms, operating systems, network infrastructures, applications and delivery channels
    • Experience of leading and engaging with technical and non-technical staff
    • Experience of working in a local government environment is a bonus!

    Ability and skills  

    • A highly effective leader, able to bring together a diverse group of people and create the conditions for them to become a highly performing, creative team
    • Persuasive, passionate about the service, able to enthuse and motivate others
    • Tenacious and resilient, in the face of resistance, able to persuade others to adopt and different stance
    • Highly developed project management and time management skills
    • Able to drive through difficult change
    • Able to communicate with a wide range of audiences through a variety of different media. Also able to translate complex IT terminology and concepts into everyday language
    • Able to demonstrate gravitas with the ability to influence and persuade the acceptance of new ideas and concepts at board and director level
    • Performance focussed and able to deliver real tangible results for the customer

    Attitudes and behaviours

    • Natural openness, curiosity and optimism
    • Empathetic, selfless and supportive, with a team driven approach to delivery
    • Responsive, adaptable and flexible attitude
    • Relentless focus on user needs
    • Passionate about making a positive impact and making a difference
    • An interest in technology and how this can help the public sector improve people’s lives



    Accountable for the Milton Keynes Council and LGSS Revs and Bens relationship and programmes of work

    Apply now

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