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Developers will be developing the designed solutions as part of the delivery team.  It is very useful and important for developers to be involved in the project from the beginning and play a part in the discovery phase; to map out the processes with the delivery team and to analyse the user research.  This involvement helps them to gain empathy so that in the later alpha and beta phases, when they come to develop the solution, they have a deep understanding and appreciation of the user’s needs.


  • build software with a focus on what users need from our service and how they’ll use it
  • write, adapt, maintain and support code
  • continually improve the service with new tools and techniques
  • solve technical problems