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Stakeholder mapping

During initial discussions, it’s important to find out who has an invested interest in the service. This should include, at the very least the budget holder, who will be required to provide the budget code before work can begin. You will also want to engage...

Journey mapping

We map the end to end “as is” customer journey in the initial engagement phase so that we can understand what the service is there to provide and how customers interact with it. Mapping the service early on is really useful for identifying what steps are...