Jun 11, 2018 | Uncategorised
Draw the triangle above and ask which elements are fixed and which are flexible. Explain that a restriction on one aspect on the triangle, e.g. cost, will have an impact on the other two; time and scope. During this conversation, try to establish what design package...
Jun 11, 2018 | Uncategorised
Discuss the different options for service design. UX (simple/small) Service Design (medium) Transformation (complex/big) If the project is under £35k or 126 days, we would consider this a small project with essential functionality. Most other projects fall into the...
Jun 11, 2018 | Uncategorised
Examples of risks are: Limited funding High user rate expecting a certain standard of experience Limited access to data Burning platform Examples of complications and restrictions are: The service must integrate with an existing system/software The service must comply...
Jun 11, 2018 | Uncategorised
The ultimate goal is what the customer wants most – it’s the reason they’re talking to you in the first place. It should be a single sentence which describes the overall aim of the project, followed by a series of quantifiable objectives. For...
