Raising Concerns Made Easy
Cambridgeshire County Council is now using real time data to stop safeguarding issues before they arise. Social workers flag comments, compliments and concerns on an online system – so the social care team can make sure external providers are delivering a high standard of care.
To help Cambridgeshire County Council monitor external care providers, and make data-driven decisions that will reduce safeguarding issues.
Cambridgeshire’s social workers are required to log concerns and monitor standards for their external care providers. Since 2014 they had been using a large, complex spreadsheet accessed via SharePoint. However, SharePoint was being discontinued by the service in April 2018, pushing the service to find an alternative solution.
Easy to use
We needed a solution where concerns could be found easily, and would not be missed.
We needed a solution that would provide evidence to regulating bodies, and an audit trail that would support service decisions.
Care workers were unsure if their concerns were being looked at, and began to lose faith in the system.
We needed a solution which would update the status of concerns and encourage care workers to log them.
Success: Easy To Use
Success: Increased Engagement
This means that key auditing groups will be able to access real time feedback about Cambridgeshire’s care services.
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