Hey user researchers, how are YOU feeling?

Feb 25, 2019 | People

LGSS Digital Blog Service design for local government Adele Gilpin Digital Business Analyst Hey user researchers, how are YOU feeling? User research is hard! There, I said it… Whilst it is one of the most rewarding parts of my role (and I love it), it can sometimes...

Prototype! What’s the worst that can happen?

Dec 21, 2018 | Services, Technology

LGSS Digital Blog Service design for local government Adele Gilpin Digital Business Analyst Prototype! What’s the worst that can happen? Over the past few weeks there have been fantastic blogs from my colleagues Sam and Mitchell about psychological safety and...

Eat, sleep, hack, repeat

Jul 24, 2018 | People, Services, Technology

LGSS Digital Blog Service design for local government Adele Gilpin Digital Services Architect Eat, sleep, hack, repeat If you are used to working in an agile environment, the process of sprinting will be a very familiar concept. A sprint (usually) comes at the...

Human-centered design: Inspiration, Ideation and Implementation!

Apr 13, 2018 | People, Services

LGSS Digital Blog Service design for local government Adele Gilpin Business Analyst Human-centered design: Inspiration, Ideation and Implementation! Human-centered design is a creative approach to problem solving. It’s best done in a team as it actively promotes...

Digital government: why outdated legislation gets in the way of good service design

Mar 9, 2018 | Services

LGSS Digital Blog Service design for local government Adele Gilpin Business Analyst Outdated legislation gets in the way of good service design Did you know it’s illegal to wear armour in parliament? Or handle a salmon in suspicious circumstances? Britain has a...